Returns & Refunds Policy
Tough Trucks does not accept returns or provide refunds for change of mind, including where a customer has ordered the incorrect product or selected the incorrect vehicle/model.
Please check product descriptions and vehicle fitment carefully before ordering. If you are unsure whether a product will fit your vehicle, please contact us before placing your order at info@toughtrucks4x4.com.au.
Faulty, Damaged or Incorrect Items
If your item arrives damaged, faulty, or you receive an incorrect item, please contact us as soon as possible at info@toughtrucks4x4.com.au with your order number, a description of the issue, and clear photos where applicable.
We will assess the issue and provide instructions for the next steps. Depending on the circumstances and your rights under Australian Consumer Law, an appropriate remedy may include a repair, replacement or refund.
Please do not return any products without contacting us first, as we will provide the appropriate return instructions and return address.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Contact
For return, refund or product-related enquiries, contact us at info@toughtrucks4x4.com.au.
